Privacy Policy

‍Holder of register

Company name: School of Gaming Galactic Oy
Business ID: 3110461-1
Address: Isokatu 56, 90100 OULU, Finland

Contact information by e-mail info@sog.gg

Register name
School of Gaming client database

How we handle personal data

We process personal data in the first place to process, handle and send your orders and to facilitate your shopping. We may process personal data for the purpose of communicating with Customers. If you contact our customer service, we will use the provided information to answer your questions and for solving any issues you may have. Secondly we process your personal data to provide sophisticated service to you in our clubs.

We may collect and process the following

Customer data:
- Your name and contact details
- Phone number
- E-mail address
- Date of birth
- Invoicing and billing information
- Possible claims or refunds
- Your purchases on this site (item and value)
- Chosen payment method
- Possible use of discount or campaign codes
- Discord contact information

Purpose

Handling ground
‍
Customers (contact persons)
- Communication with the customers and maintaining customer relationship
- To pursue our legitimate interest to run, maintain and develop our business.

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Potential customers and website visitors
- Contact approaches through our website
- To pursue our legitimate interest to run, maintain and develop our business.
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Content of our register

The information we can collect and store are:

Name, title, company name, contact information (phone number, e-mail address, postal address, Discord contact information), www-site address, IP address, operating system, browser type and version, region service is used from, time of visit, session duration, device type, info about services purchased, billing information, other details regarding purchases and customer relationship.

School of Gaming is allowed to handle your personal information when the handling is based on a legitimate interest. We use this legal basis for our customer relations, managing orders, customer communication but also development activities as we constantly want to develop and improve our services.

We will store customer data for ten years from the last order or similar activity. Name of the contact person can be changed or deleted.

Data sources

Your Customer data is primarily received directly from you in connection with your registration or in connection with completing a purchase or registration in our online store. We may also receive data directly from you if you contact us with a question or complaint.

Analytics data is automatically collected when you visit the site. We may also track transaction data as well as details of your browsing patterns when using the service.

Sharing your personal data

We may, where necessary for the purposes of this Privacy Policy, share data with our subsidiaries. Otherwise we do not share personal data with third parties outside of our organization. We may share personal data to authorized service providers who perform services for us. We have verified that all of our service providers comply with data protection legislation. We use regularly the following service providers:

Webflow (website)
Chargebee (subscription)
Stripe (payments)
Hostingservice (website and e-mails)
Google G-Suite (email)
Typeform (feedback)

Principles for protecting registered data

We do our best to keep your data safe and secure. We use administrative, organizational, technical, and physical safeguards to protect the personal data we collect and process. Measures may include, for example, where appropriate, encryption, pseudonymization and access right systems. Our security controls are designed to maintain an appropriate level of data confidentiality.

Your rights regarding your personal data

You have the right to access your personal data processed by us. You may contact us and we will inform you what personal data we have collected and processed regarding you.

You also have the right to ask your personal data to be erased from our systems. We will comply with such a request unless we have a legitimate ground to not delete the data.

Customers have the right to have incorrect or incomplete personal data we have stored about the Customer corrected or completed. The above mentioned rights may be used by sending a letter or an email to us, including the following information: the full name, company name, address, e-mail address and a phone number. We may request the provision of additional information necessary to confirm the identity of the Customer.